Jumpstart has had many success stories through the years – here are a few examples

Success Story #1

Client

Oregon Judicial Department – Statewide

Scope

Transition over 800 users statewide from WordPerfect and earlier versions of Word and Excel to Office 2007

Timeframe

May 2007-April 2008

Background

Users included a broad spectrum of users including legal assistants, and judges – many resistant to the transition having used WordPerfect for many years

Solutions

• Development of course topics and materials specific to legal applications
• Mobilization of Jumpstart computer lab to multiple locations for trainings
• Compassionate presentation of materials to users

Results

• Reluctant users eased into new interface
• Statewide implementation done with consistency and organization in a timely manner

Success Story #2

Client

Dawson Construction – Bellingham WA

Scope

Users overloaded with emails and information

Timeframe

March – May 2010

Background

About sixty users eager for help in this area, management very supportive

Solutions

• Consult involving observation of and gathering input from  several users
• Development of recommendations for improvement
• Development of materials  incorporating client specific issues, systems
• Classroom training of concepts

Results

• Per one manager – at least 10% reduction in quantity of email, per another – 15%
• Client reports indisputable improvement in quality of communications in terms of relevance, clarity, search ability

Success Story #3

Client

City of Sherwood OR

Scope

Transition from Office 2003 to Office 2007, then rehired for transition to Office 2010/Windows 7

Timeframe

April 2008 – Sept 2010

Background

Over 100 city employees transitioning from Office 2003 to Office 2007. Users encompassed all levels of application use and expertise; from email only in the Maintenance Crew, to advanced use by high level administrators

Solutions

• Consultation and resultant development of courses and materials relevant to client systems and needs
• Multiple courses presented on-site for general transition to 2007 interface, as well as specific applications
• Participation in ‘Sherwood University’ development and implementation
• Customized half-day classes specific to user needs

Results

• Seamless transition to new  user interfaces for all users
• Significant improvement in users’ skills in all applications